FAQ

ISN'T WORKING WITH AN INTERIOR DESIGNER EXPENSIVE?

Working with a good Interior Designer will save you money. At JWI we don't charge a fee to help you select furnishings. We will make sure that what you select will be appropriate, well made, aesthetically pleasing and will fit your room. Making mistakes furnishing your home can be very expensive. As professionals we will guide you step by step through the process, saving you time, money and aggravation. Also because we buy furniture in volume we are able to pass on savings that a non-stocking dealer or freelance designer can't offer. Our buying power and dealer status with the finest brands in the business give us a competitive cost advantage. In addition your furniture will be received, inspected and deluxed at our warehouse by our Warehouse Staff and delivered by our Professional Delivery Team. No extra hidden shipping or receiving charges, or dealing with freight and damage claims. Everything is guaranteed delivered in good condition.

WHAT IF I DON'T LIKE WHAT IS BEING SHOWN TO ME?

Great, you have an opinion, in fact yours is the most important opinion. Let us know what you like or dislike and we will keep working until we have something you do like. As Designers we know that your project should reflect your personal taste and personality. It is our job to provide a design plan that reflects you. This process can sometimes take a few attempts but we are committed to getting it right

WHY IS IT IMPORTANT TO GIVE MY DESIGNER A BUDGET?

This can be tricky because it is sometimes difficult for you to know how much things cost. We work in Design every day and we have a feel for what things cost and can share this in our "discovery process". As with all purchases, prices vary widely for different levels of quality and embellishment. It is important to think about what you are willing to invest so that effort is not expended on your part designing a project that is too costly. We can create high quality work with almost any budget.

WHAT IF I REALLY DON'T KNOW WHAT I LIKE?

This happens more often that you think. Sometimes when you get exposed to the multitude of options, styles and prices, you become totally confused. Our job is to help you discover what you like. We do this by listening and showing you options.

HOW LONG DOES IT TAKE TO GET AN ORDER?

Order lead times vary by manufacturer but it generally takes about 3 or 4 months to complete a project once the orders are placed. Add time to go though the selection process with your Designer. If you are in need of things quickly, in stock items can be delivered almost immediately. Many customers utilize a combination of in-stock merchandise and special orders to complete their design.

WHAT IS INCLUDED IN JOHN-WILLIAM INTERIORS' PRICE?

Our prices include many things that others leave out. Included in the price of your purchase is the consultation and selection time from your Designer. This can include one or more visits to your home to assess and confirm the design. In addition all inbound freight, receiving, inspecting, deluxing and storing of your merchandise for up to 90 days is included. We charge a $149 local delivery and installation charge per trip to your house even if it is with an entire houseful of furniture. Follow up service for any problems for one full year after delivery is also included.

WILL YOU HELP ME MAKE INTERIOR FINISH SELECTIONS FOR MY NEW HOME?

Yes absolutely, we offer complete selection service to include tile, plumbing, paint, wall covering, floor covering and lighting selections as well as plan reviews for furniture placement. We work with most local area plumbing and tile showrooms. We can also coordinate the process with your builder. We charge a fee for this service which varies by project.

I HAVE MANY EXISTING PIECES OF FURNITURE THAT I WANT TO KEEP, WILL YOU BE ABLE TO HELP ME COORDINATE THEM INTO MY NEW DESIGN?

We are very sensitive to your possessions. The things you want to keep are always a prime consideration. In almost every case we work with a blend of old and new to create a look that is distinctively yours.

MY PARTNER AND I DON'T AGREE ON STYLE OR BUDGET, CAN YOU HELP?

This comes up quite often and can be emotionally stressful. We often serve as a go-between to find mutually agreed on designs and budgets. It is very important to involve every decision maker early on in the project to avoid misunderstandings and lost effort. We are very good at working with all stakeholders to find a happy solution.

DOES JWI "DO WINDOWS"?

We certainly do. One of the most important elements for any design project is addressing window coverings, from full drapery treatments to blinds, shades and shutters we have experts on our staff that will address your particular needs and budget.

I CAN'T AFFORD TO DO EVERYTHING I WANT TO DO RIGHT AWAY, CAN YOU HELP ME PRIORITIZE?

Most people will need to develop a long term plan for furnishing their home. One of the benefits of working with JWI designer is that we can help you formulate a plan so that when complete you have a cohesive result. Too often homeowners stray or waver as time goes by and end up with a more "eclectic" look that they intended. What seemed appropriate at the time may not necessarily have been the correct long term decision. We will help you prioritize and allocate resources so that your investment in your home's interior is maximized.

HOW DO I SELECT A DESIGNER TO WORK WITH?

The first thing to do is select a Company that will be there for you in the long run. Our designers have an average of over 8 years of tenure at JWI. We work as a team and often collaborate with others on our staff to share expertise in a particular area. You can view our Design Staff resumes on this website then call or come by and meet them in person. In any instance, and at any time, if you feel that the "chemistry" is not working we want to assist you in selecting a new designer no questions asked, no feelings hurt. If you have particular needs Senior Management is available to discuss your needs and assist in recommending a particular Designer for your project.